CANDEY
Building a data-driven law firm for growth
CANDEY is a specialist litigation and dispute resolution law firm with offices in London and New York, working with clients across the globe. Known for its ambitious and forward-thinking approach, the firm has built a reputation for being innovative, agile, and highly responsive to client needs.
As the firm continued to grow, the leadership team recognised that their existing technology was no longer supporting the level of performance, visibility, and scalability they wanted.
Their ambition: To modernise for growth
Managing Partner Ashkan Candey wanted to create a more connected, data-driven firm that could scale efficiently while continuing to deliver exceptional client service.
The firm needed better access to real-time operational and financial insight, alongside a modern platform that would empower fee earners with the information they needed to make faster, smarter, more commercial decisions.
At the same time, CANDEY wanted to reduce its reliance on manual administration and create a more agile operating model that could support continued growth.

“We were impressed that Tessaract could cover so many bases for us and particularly liked the depth of functionality and flexibility of the Accounting module. We are thrilled to partner with Tessaract, an innovator in practice management solutions. The move into cloud computing allows us to optimise our operations, strengthen our internal capabilities, and ultimately deliver exceptional service to our clients.”
The challenge - when legacy software starts holding you back
Before moving to Tessaract, CANDEY was operating on an ageing, on-premise legal matter management system that struggled to support the needs of a modern law firm.
The firm’s previous system relied heavily on manual processes and lacked the flexibility needed to adapt as the business evolved. Reporting was difficult, time-consuming, and dependent on back-office teams manually interrogating data and producing reports for fee earners and leadership teams.
As the business grew, this became increasingly unsustainable.
Previously the product that we had required manual changes, manual implementation, and so I was paying for back-office staff to interrogate the information and present it in a way that was readily understandable.
The lack of accessible real-time data also created operational bottlenecks. Fee earners relied on support teams for information, limiting responsiveness and making it harder to scale efficiently.
When I first joined the business we were less than half the size we are now. Back then, fee earners would just come to the accounts team or support team for reports and data. Since we have grown, suddenly that’s just not feasible to do.
Why CANDEY chose Tessaract
CANDEY selected Tessaract.io because the platform offered a modern, cloud-native approach that aligned with the firm’s ambitions for growth, agility, and operational visibility.
The firm was particularly drawn to Tessaract’s ability to provide real-time reporting, configurable workflows, and intuitive access to business intelligence for fee earners across the firm.
Equally important was Tessaract’s collaborative approach and willingness to develop a platform around the real-world needs of law firms.
What I wanted was someone who understood us, understood our needs, and also understood the requirement that fee earners had information at their fingertips. Working with Tessaract has been a revelation. Communication has been excellent throughout. We were attracted to them because they’re keen on developing a product that is exactly what law firms need.
The results - a more agile, data-driven firm
Since implementing Tessaract, CANDEY has transformed the way the firm accesses and uses operational and financial data.
Fee earners now have direct access to the information they need, reducing reliance on support teams and improving responsiveness across the business. Leadership teams have gained far greater visibility into individual and team performance, helping the firm operate more efficiently while continuing to scale.
The firm has also significantly improved operational efficiency by reducing manual reporting processes and giving teams access to intuitive, real-time dashboards and reporting tools.y modernising its practice management platform, CANDEY has created a more agile and scalable operating model, enabling the firm to remain cost efficient while continuing to deliver a high level of service to clients.
See all that you can accomplish
with Tessaract
Legal tech insights from the Tessaract team

Measuring matter profitability remains a challenge for law firms
Every pricing decision, hiring decision and growth plan depends on understanding one thing: which matters actually make money. Yet our Mind the Delivery Gap research, produced in partnership with LPM, found that only 18% of firms are completely confident in their ability to assess matter profitability. A further 38% say their view is inconsistent or inaccurate, while 67% of leaders report that users experience frustrations with their core systems.
Mike Hinchliffe

Can your law firm grow without adding more operational pressure?
Growth is firmly on the agenda for mid-size UK law firms. According to Mind the Delivery Gap, our research completed in partnership with LPM. 44% expect moderate organic growth, 33% are pursuing geographic growth and 20% anticipate growth through mergers and acquisitions.
Mike Hinchliffe

Does legal practice management software need accounting?
When law firms replace their legal practice management software, accounting is increasingly becoming part of the same conversation. Our recent discussions with law firm buyers show firms looking for systems that combine practice management, legal accounting, billing and client money management, rather than treating finance as a completely separate technology decision.
Cherilyn Tan

Mid-size law firms flock to the cloud: Why cloud native software is now your best bet
The legal sector is entering a new phase of digital transformation. What was once considered a gradual shift toward cloud technology has now become a clear industry movement.
Mike Hinchliffe

What is legal practice management software and what should it actually do?
Choosing legal practice management software is one of the most important technology decisions a law firm can make. Yet many firms still evaluate systems based on feature lists alone.
Beth Crease

Is technology becoming a deciding factor for potential employees?
Recruiting and retaining talent remains a persistent challenge for mid-size law firms. They are competing with larger firms that can often offer higher salaries, structured career progression, and more established remote working options.
Mike Hinchliffe

What processes are mid-market law firms automating and where should you start?
One of the greatest benefits of modernising your practice management software is the ability to automate more processes across your firm. Automation helps streamline operations, eliminate workarounds, and reduce manual tasks that otherwise occupy fee earners and support staff’s precious and often, expensive time.
Mike Hinchliffe

Building the perfect tech ecosystem: Why a best-of-breed stack often beats the all-in-one myth
It’s easy to understand the appeal of the one ring to rule them all software: one partner, one login, one support contact, one magic piece of kit that delivers everything you ever wanted…
Mike Hinchliffe

The hidden cost of workarounds. How legacy legal practice management systems are quietly holding your law firm back
A workaround is a temporary fix to a process that's been used by permanent staff for years. It’s when three systems, two spreadsheets and a very patient person do the job of one piece of software.
Robin Davies

Beyond features: How to choose legal practice management software that delivers real outcomes
When it’s time to choose a new Practice Management System (PMS), it’s tempting to start with a checklist of features. Every demo looks impressive, every vendor promises the world — and before long, you’re comparing dashboards instead of results.
Robin Davies