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Every pricing decision, hiring decision and growth plan depends on understanding one thing: which matters actually make money. Yet our Mind the Delivery Gap research, produced in partnership with LPM, found that only 18% of firms are completely confident in their ability to assess matter profitability. A further 38% say their view is inconsistent or inaccurate, while 67% of leaders report that users experience frustrations with their core systems.

Growth is firmly on the agenda for mid-size UK law firms. According to Mind the Delivery Gap, our research completed in partnership with LPM. 44% expect moderate organic growth, 33% are pursuing geographic growth and 20% anticipate growth through mergers and acquisitions.

When law firms replace their legal practice management software, accounting is increasingly becoming part of the same conversation. Our recent discussions with law firm buyers show firms looking for systems that combine practice management, legal accounting, billing and client money management, rather than treating finance as a completely separate technology decision.

The legal sector is entering a new phase of digital transformation. What was once considered a gradual shift toward cloud technology has now become a clear industry movement.

Choosing legal practice management software is one of the most important technology decisions a law firm can make. Yet many firms still evaluate systems based on feature lists alone.

Recruiting and retaining talent remains a persistent challenge for mid-size law firms. They are competing with larger firms that can often offer higher salaries, structured career progression, and more established remote working options.

One of the greatest benefits of modernising your practice management software is the ability to automate more processes across your firm. Automation helps streamline operations, eliminate workarounds, and reduce manual tasks that otherwise occupy fee earners and support staff’s precious and often, expensive time.

It’s easy to understand the appeal of the one ring to rule them all software: one partner, one login, one support contact, one magic piece of kit that delivers everything you ever wanted…

A workaround is a temporary fix to a process that's been used by permanent staff for years. It’s when three systems, two spreadsheets and a very patient person do the job of one piece of software.

When it’s time to choose a new Practice Management System (PMS), it’s tempting to start with a checklist of features. Every demo looks impressive, every vendor promises the world — and before long, you’re comparing dashboards instead of results.