Modernising operations
at a leading Singapore law firm
About Harry Elias Partnership
Founded in 1988 by the late Senior Counsel Harry Elias, Harry Elias Partnership is one of Singapore’s leading full service law firms.
As the firm continued to grow, Esther Wee, Head of Counsel and Head of Intellectual Property, recognised the need to modernise internal processes to improve efficiency, responsiveness, and overall client service.

The flexibility and robustness of Tessaract's system is, for us what stands out from other software solutions.
Their ambition: To connect systems and remove manual processes
Before implementing Tessaract.io, the firm relied heavily on paperwork and disconnected systems, creating repetitive administrative work and inefficiencies across teams.
The firm wanted to modernise operations through more connected workflows, greater automation, and a more paperless way of working.
We had different systems that were not connected, causing a lot of extra and repetitive work…One of our key priorities was to make our processes more efficient through integrating workflows, digitisation, and automation.
Why the firm chose Tessaract
The firm selected Tessaract.io because of its all-in-one platform approach.
Rather than relying on multiple disconnected systems, the firm wanted a single platform that could centralise legal matter management, workflows, legal document management, email management, and task tracking in one place.
For the Intellectual Property team in particular, workflow flexibility was critical. IP prosecution involves large volumes of deadlines, follow-ups, and ongoing case management tasks that require careful monitoring and consistency.
The ability to customise workflows and create tailored case templates gave the team a way to streamline repetitive processes while ensuring matters could still be managed according to the firm’s specific operational requirements.
Creating a more connected and efficient workflow
Since implementing Tessaract.io, the firm has improved operational efficiency by managing document management, email saving, task monitoring, and deadline tracking through a single platform.
The firm has also benefited from customisable workflows, automated email saving, case templates that reduce repetitive administration, and built-in analytics that support better visibility and business planning.
Supporting better client service
For the team at Harry Elias Partnership, the operational improvements have helped improve turnaround times, streamline internal collaboration, and strengthen client service.
As Esther Wee explains, the firm finally found a software solution robust enough to support complex legal workflows & automations while remaining flexible enough to adapt to the way their teams work.
See all that you can accomplish
with Tessaract
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